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Return Policy
Due to the customized nature of the products that are produced by Recipawsity and Adoptimize LLC, we cannot offer returns. Your custom mug is carefully designed and is personalized to you and your pet.

Please be aware that when we create your mug, we use the photo you uploaded with your order. It's your responsibility to submit a high-quality photo that adheres to our photo submission guidelines. Dark, blurry and low-resolution photos will not enable our design team to produce the high-quality mugs you see on our website. If your photo does not meet our standards, we will do our best to reach out to you, but we cannot guarantee a solution.


We are a small team and do not accommodate special requests or modifications, such as color changes or removing the shelter logo, at this time.


➡️ If you received the wrong mug or your mug was damaged on its way to you, we will replace it without question. Please let us know within 72 hours of receiving your order.

➡️ If you are unhappy with your final product then please get in touch with us at help@recipawsity.com  Your happiness and satisfaction are really important to us and the animal shelters we support. Refunds and reprints will be made at our discretion.

➡️ We start working on your order as soon as we receive it. If you would like to make any changes to the information provided to us, such as your shipping address, please contact us as soon as possible. We will do our best to make such necessary amendments needed prior to shipping. Please note, however, that we cannot guarantee that we will be able to accommodate the changes.

CANCELLATIONS 

If you have changed your mind, you can cancel your order within 2 hours. If 2 hours have elapsed, the cancellation will be granted at our discretion. The reason for this is that our team often starts work on your design as soon as you have placed your order.


FREE MUGS AND PROMO CODES 

Free Mugs

Recipawsity is about paying-it-forward to the animal shelters, not making free mugs for everyone. As such, orders are limited to 1 free mug per person. If we suspect you of abusing our terms, such as trying to get free mugs of multiple pets, we reserve the right to cancel your order. You can always purchase an additional mug here.

If you adopted more than one animal, you are still only eligible for 1 free mug. You can always purchase an additional mug here.

We print and ship mugs as soon as possible, but this will not always be the same day as your order. Please allow 3-5 business days for production time and 2 to 7 business days for shipping.

Promo Codes

You can only use one promo code per order. Promo codes cannot be combined and are non-transferable, meaning you can’t give it to a friend. Promo codes may have requirements to be successfully redeemed and are subject to change at any time.

We are unable to honor retroactive discounts. You must enter the code you intend on using at the time of checkout.